Keepin’ it real. Posterous CEO style.
Received this email earlier today and thought it was a good lesson for everyone. Particularly startups as they often have issues similar to those experienced by Posterous this past week. Definitely makes me an even more loyal Posterous user.
Kudos to the Posterous team. It pays to be humble when things go wrong. And it’s always good to keep it real.
As you’re no doubt aware, Posterous has had a rocky six days.
On Wednesday and Friday, our servers were hit by massive Denial of Service (DoS) attacks. We responded quickly and got back online within an hour, but it didn’t matter; the site went down and our users couldn’t post.
On Friday night, our team worked around the clock to move to new data centers, better capable of handling the onslaught. It wasn’t easy. Throughout the weekend we were fixing issues, optimizing the site, some things going smoothly, others less so.
Just at the moments we thought the worst was behind us, we’d run up against another challenge. It tested not only our technical abilities, but our stamina, patience, and we lost more than a few hairs in the process.
I’m happy to report Posterous is at 100% and better than ever. Switching to a new data center will help us avoid the type of attacks we saw last week, and the new, bigger, beefier servers will speed up the site and increase capacity. We were hit pretty hard, but we’ve come out stronger in the end.
While we were certainly frustrated, we know that no one was more frustrated than you. Your website was down, and I humbly apologize for that. Know that throughout these six days, restoring your site and your trust has been our number one priority.
At the same time, I have never been prouder of the Posterous team. Garry led the team in the server migration, Vince worked like a mad man until he passed out on his desk, and Jackson helped the community understand the impacts of some pretty technical issues. This week has been all hands on deck, and we had some pretty great hands.
We have great plans for the future of Posterous. Our team is stronger than ever, and we are laser focused on developing better ways for you to share your content online. Thank you for believing in us, thank you for trusting us, and thank you for sticking with us through the past six days.
Cofounder and CEO, Posterous